EFEEDOR PATIENT CONCIERGE SYSTEM
Transform patient concerns into satisfaction
Let patients raise complaints and requests from their rooms, with automated alerts to stakeholders, ensuring a swift response and a 5-star experience.
-
Provide your patients with a sense of exclusivity and care.
-
Easy implementation of healthcare managerial mechanisms.
-
Minimize unnecessary time wastage for clinical staff.
-
Enhance patient loyalty and retention.
Increase in 5 star ratings & Reviews
Patient Complaints & Request Served
Boost In Patient Satisfaction & Loyalty
Hospital Brands
Why Choose Efeedor Patient Concierge System?
User-friendly forms
User-friendly, multilingual interface that allow patients to submit complaints and requests through multiple channels.
Ticketing & Escalation
Automate alerts to relevant departments for complaints/requests and set escalations for timely resolution.
Informative Dashboard
Leverage informative dashboards to gain insights into patient complaints and requests, driving targeted improvements.
Simplified Compliance
Simplify and adhere to the patient experience compliance protocols set by accreditors like NABH and JCI.
Get started
Create Delighted and Loyal Patients
Ready to deliver a 5-star experience throughout the patient journey? With Efeedor’s Concierge Software, empower your team to understand patient needs in real time and respond swiftly—ensuring satisfaction, loyalty, and exceptional care.
Get Started with Efeedor
Give us a call or fill in the form below to request a demo from a solution expert.
How Efeedor’s Patient Concierge System works?
Learn More
Efeedor Patient Concierge System – Workflow
Patients can report complaints or raise service requests directly from their hospital beds using their personal phones—ensuring convenience and accessibility.
Complaints and requests are automatically assigned to the respective stakeholders based on the issue type, with alerts triggered according to the nature and urgency of the concern.
Staff members analyze and validate each issue by engaging directly with the patient or coordinating with relevant team members.
Root causes are identified, and corrective actions are implemented to resolve the issue effectively and promptly.
Patients are notified once their concerns are addressed, ensuring transparency, accountability, and clear communication throughout the process.
Trusted by Hospitals. Proven by Results.
Hospitals across the region trust our patient feedback management system to turn patient voices into meaningful, lasting improvements. Here’s what they have to say.
Working with Efeedor has been a truly collaborative journey. They built a tailored patient experience platform that streamlined feedback capture and improved process visibility, driving both patient satisfaction and internal efficiency.
Dr. Ramalakshmi Gugan
AGM - Digital Strategy
Kauvery Hospital
It was a great experience working with Efeedor. I felt confident in entrusting and partnering with them to develop a customer feedback application for Meitra Hospital. I look forward to continuing our partnership to address my digital challenges.
Neil Mohan
Associate VP- Technology
Meitra Hospital
Efeedor has transformed how we collect patient feedback, making the process seamless and efficient. Its user-friendly interface provides real-time insights, helping us improve care quality and enhance patient satisfaction.
Dr. Niddhi Shah
Manager- QA & Operations
Indiana Hospitals
Frequently Asked Questions
Efeedor’s Patient Concierge Platform enables hospitals to allow inpatients to digitally raise concerns and service requests during their stay. These concerns are routed instantly to the relevant teams, ensuring timely attention and support. This not only enhances patient satisfaction but also helps hospitals deliver a 5-star experience throughout the patient journey.
Patients can raise their concerns or requests through:
- QR codes placed in patient rooms or common areas
- Digital links shared by the hospital during admission
These user-friendly options ensure patients can easily communicate their needs at any time during their hospital stay.
Yes. Efeedor’s Concierge System includes a robust set of predefined categories, keywords, and concern parameters — developed from millions of patient interactions across hundreds of hospitals. However, every element can be fully customized to align with the specific operational workflows, terminology, and service expectations of your hospital.
Modern accreditation bodies assess not just how hospitals manage patient feedback, but also how well they address patient needs during their stay. Efeedor’s Concierge Platform is built with a structured workflow that ensures every concern or request is tracked, resolved promptly, and documented — enhancing transparency, accountability, and overall patient experience. By implementing this system, hospitals demonstrate their commitment to patient-centered care in line with accreditation standards such as NABH and JCI.