EFEEDOR PATIENT FEEDBACK MANAGEMENT SYSTEM
Your operating system for patient experience
Efeedor PFMS provides the ability to listen to your patients across all channels, identify key focus areas, and cultivate a culture of action.
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Identify gaps and opportunities.
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Make informed, strategic decisions
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Build a culture of proactive action
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Improve brand & online reputation
Patient engagements
increase in Google reviews
Hospital brands
Growth in PX Metrics
Why Choose Efeedor Patient Feedback System?
Omnichannel feedbacks
Facilitate patient feedback through SMS, email, on-premise tablets, smartphones via QR codes, and website forms for seamless and diverse submission options.
Multiligual forms
Customize feedback forms to align with quality improvement objectives and cater to patients' language preferences for increased engagement.
Dashboard Insights
Use intelligent dashboards to track patient feedback trends and identify areas for improvement. Monitor PSAT and NPS regularly, intervening as needed to maintain high scores.
Ticketing & Escalations
Implement instant ticketing for negative feedback to relevant departments and establish escalations for timely resolution to ensure swift action on concerns.
Get started
Smarter Feedback, Healthier Outcomes.
Ready to transform how your hospital manages patient feedback? Harness Efeedor’s intuitive software to capture real-time insights, improve care delivery, and boost patient satisfaction measurably.
Get Started with Efeedor
Give us a call or fill in the form below to request a demo from a solution expert.
Patient Experience at Your Fingertips
Gain complete visibility into patient experience with Efeedor’s advanced reporting tools and customizable dashboards. Monitor performance in real time, identify trends, and take informed action — all from a single, intuitive interface.
Key Highlights:
- KPI metrics to clearly understand where your hospital stands on patient experience.
- Real-time performance tracking across all patient journey touchpoints.
- Trend analysis to quickly identify issues and opportunities.
- Intelligent ticketing system to close negative feedback loops.
- Charts and reports to analyze patient demographics and sentiments.
Trusted by Hospitals. Proven by Results.
Hospitals across the region trust our patient feedback management system to turn patient voices into meaningful, lasting improvements. Here’s what they have to say.
Working with Efeedor has been a truly collaborative journey. They built a tailored patient experience platform that streamlined feedback capture and improved process visibility, driving both patient satisfaction and internal efficiency.
Dr. Ramalakshmi Gugan
AGM - Digital Strategy
Kauvery Hospital
Engaging with Efeedor has empowered us to truly understand our patients’ voices, reinforcing our commitment to delivering seamless, compassionate, high-quality care across our hospitals.
Mr. Veerasekharan Subbian
Chief Executive Officer
Muthoot Healthcare
Efeedor has transformed how we collect patient feedback, making the process seamless and efficient. Its user-friendly interface provides real-time insights, helping us improve care quality and enhance patient satisfaction.
Dr. Niddhi Shah
Manager- QA & Operations
Indiana Hospitals
The Journey Toward Smarter Patient Feedback Systems
How Medical Trust Hospital transformed patient experience with Efeedor
Discover how Medical Trust Hospital, Kochi — one of India’s leading 750-bedded healthcare institutions — significantly improved patient satisfaction by implementing Efeedor’s comprehensive patient experience platform.
Frequently Asked Questions
Efeedor’s Patient Feedback Management System is designed for healthcare organizations to collect, analyze, and manage patient feedback in order to gain deeper insights into patient experiences and sentiments. These actionable insights help improve services and elevate the overall quality of care within the facility.
Our patient feedback software allows healthcare organizations to collect feedback through multiple channels, including:
- Mobile apps installed on hospital-owned devices
- Online web links shared via SMS, WhatsApp, or email
- QR codes placed at key touchpoints
These flexible options ensure high response rates and convenience for both patients and staff.
Yes. Efeedor provides a comprehensive set of patient experience categories, questionnaires, and parameters developed through insights from millions of patient interactions and aligned with current accreditation guidelines. However, every element — including categories, questions, and parameters — can be fully customized to suit the specific needs of your hospital.
Yes. Efeedor’s Patient Feedback System supports multilingual feedback collection, enabling hospitals to engage patients in their preferred language and ensuring inclusivity across diverse patient populations.
Yes. Efeedor’s mobile app supports offline feedback collection, making it possible to gather patient responses in areas with limited or no internet connectivity — such as patient rooms or remote wards. Data is securely synced once the device reconnects to the internet.
As an advanced patient feedback software, Efeedor automatically triggers alerts and notifications to the appropriate hospital stakeholders when a patient submits negative feedback. This enables real-time action and prompt resolution of concerns, ensuring the negative feedback loop is effectively closed and the root causes are addressed.
Patient feedback management is a critical element in healthcare quality standards defined by accreditors like NABH and JCI. Efeedor’s feedback workflow is carefully designed in consultation with accreditation experts and aligns with these standards. Hospitals can effortlessly generate reports, track performance indicators, and present actionable data to impress accreditation assessors — all at the click of a button.