Efeedor celebrates 100th healthcare partnership with Muthoot Healthcare
Efeedor, a Bengaluru-based healthtech company, is proud to announce its 100th healthcare partnership with Muthoot Healthcare in Kerala. With this collaboration, Efeedor’s Patient Experience Management Software (PXMS) will now be implemented across Muthoot’s hospitals in Kozhenchery and Pathanamthitta, marking a significant milestone in our journey to improve patient experience nationwide.
100-Hospital Milestone
Reaching 100 major hospital partnerships is not just a number—it’s a testament to the trust that healthcare institutions place in Efeedor’s vision and solutions. As a company focusing on simple, robust B2B SaaS solutions for healthcare, each new adoption reinforces our mission to become one of the most beloved software brands in the healthcare sector.
This milestone underscores our shared ambition: enhancing the quality of care and elevating the overall healthcare experience for all stakeholders—patients, caregivers, administrators—across each institution we serve.
Legacy of Muthoot Healthcare
Muthoot Healthcare, part of the larger Muthoot Group, has a rich legacy in Kerala’s healthcare sector. The healthcare division was founded with a vision to bring advanced medical facilities within the reach of ordinary people.
In the Pathanamthitta region, Muthoot has been serving the community for over 35 years. The brand is built on pillars of trust, compassion, and service excellence, growing steadily since its founding in 1988.
Their hospitals in Kozhenchery and Pathanamthitta exemplify this commitment. MGM Muthoot Hospitals, Kozhenchery, is one of the earliest NABH-accredited hospitals in Central Travancore, offering over 19 specialties and 13 super specialties. The Pathanamthitta hospital, inaugurated on 11 July 2003, is a multi-specialty center with robust facilities and services across many disciplines.
Over the years, Muthoot Healthcare has built a reputation for reliable, compassionate healthcare delivery across central Kerala, making it a trusted brand in the region.
How Efeedor Reinvents Care
Founded in Bengaluru in 2018 by Manu Mohan and Vinod PA, Efeedor offers cloud-based digital tools designed to modernize hospital operations and patient engagement.
Our platform comprises a comprehensive suite of modules that address different dimensions of patient experience, quality, safety, and operational efficiency:
- Patient Feedback System
- Patient Concierge Platform
- Incident Management Software
- Audit Management
- Quality Indicator / KPI Management
- Internal Ticketing Tool
- Healthcare Asset Management
- Learning Management System
These modules work together to give hospitals a unified 360° view of patient touchpoints and internal workflows, enabling proactive interventions and continuous improvement.
Patient-Centric Impact
In an era where patient expectations are rising, the adoption of Efeedor by Muthoot Healthcare signals a growing consensus: that patient experience is as vital as medical treatment itself.
This partnership will empower Muthoot hospitals to:
- Capture patient feedback in a structured, digital format
- Quickly identify and close service gaps
- Streamline workflows using actionable insights
Center decision-making around authentic patient voices
Beyond local impact, this milestone is symbolic of India’s broader shift toward digitally enabled, patient-centric healthcare services.
Voices from the Top
Both Efeedor and Muthoot Healthcare shared their perspectives on this landmark collaboration:
“We are thrilled to welcome Muthoot Healthcare as our 100th partner—a milestone that reflects our vision of transforming the healthcare experience across India.”
— Mr. Manu Mohan
Founder & CEO, Efeedor
“Engaging with Efeedor has empowered us to truly understand our patients’ voices, reinforcing our commitment to delivering seamless, compassionate, high-quality care across our hospitals.”
— Mr. Veerasekharan Subbian
Chief Executive officer, Muthoot Healthcare
These remarks reflect a shared vision of innovation, compassion, and excellence in healthcare delivery.
What Lies Ahead
With this project now live in Kozhenchery and Pathanamthitta, Efeedor and Muthoot Healthcare are poised to co-drive a transformation in how care is delivered and experienced.
We look forward to expanding this collaboration across more units, leveraging data insights for continuous improvements, and creating a model of patient-centric care that can be replicated across India.
Join us as we embark on this new chapter—where technology and empathy meet to elevate tomorrow’s healthcare standards.