Frequently Asked Questions

Yes. All software modules provided by Efeedor are fully customizable to align with your hospital's existing workflows and specific operational requirements.

Efeedor supports healthcare organizations of all sizes and specializations. Our clients include multi-specialty hospitals, single-specialty centers, hospital chains, corporate hospitals, Ayurvedic institutions, charitable/mission hospitals, and multi-chain clinics. We collaborate with any hospital that prioritizes patient experience, quality care, safety, and operational excellence.

Efeedor’s modules are developed in alignment with global accreditation standards, including NABH and JCI. Our solutions are created with input from hospital quality management teams, accreditation assessors, and consultants. By digitizing and automating key quality and compliance workflows, Efeedor simplifies the accreditation process and enhances compliance.

Efeedor ensures data security by storing all primary and backup data on secure cloud-based Virtual Private Servers. We follow best practices outlined by HIPAA, ISO, Siemens Health guidelines, and DISHA regulations. Regular VAPT (Vulnerability Assessment and Penetration Testing) is conducted on our applications and servers to maintain high security standards.

Yes. Efeedor offers a free trial to hospitals, allowing them to experience the software in a live environment before full deployment.

Absolutely. Efeedor can seamlessly integrate with hospital management systems, billing platforms, engagement gateways, and other software solutions. Integration can be achieved through our comprehensive API documentation.

Users can report issues directly through the web or mobile application. Each hospital is assigned a dedicated account manager, and an escalation matrix is shared during project delivery to ensure responsive and effective support.

Efeedor’s cloud-based platform is designed for rapid deployment and typically goes live within 3–4 days. However, implementation timelines may vary based on customization needs and deployment preferences (cloud or on-premise).

Efeedor is committed to offering affordable, standards-compliant solutions tailored to the financial sensitivities of healthcare providers. Our vision is to empower hospitals globally with cost-effective tools that drive efficiency and quality improvement, one department at a time.

We provide a comprehensive suite of training materials, including role-based user manuals and knowledge articles. Depending on your location, in-person training sessions are also available for all hospital staff and stakeholders during and after implementation.

Efeedor’s Patient Feedback Management System is designed for healthcare organizations to collect, analyze, and manage patient feedback in order to gain deeper insights into patient experiences and sentiments. These actionable insights help improve services and elevate the overall quality of care within the facility.

Efeedor allows healthcare organizations to collect feedback through multiple channels, including:

1. Mobile apps installed on hospital-owned devices
2. Online web links shared via SMS, WhatsApp, or email
3. QR codes placed at key touchpoints

These flexible options ensure high response rates and convenience for both patients and staff.

Yes. Efeedor provides a comprehensive set of patient experience categories, questionnaires, and parameters developed through insights from millions of patient interactions and aligned with current accreditation guidelines. However, every element — including categories, questions, and parameters — can be fully customized to suit the specific needs of your hospital.

Yes. Efeedor’s Patient Feedback System supports multilingual feedback collection, enabling hospitals to engage patients in their preferred language and ensuring inclusivity across diverse patient populations.

Yes. Efeedor’s mobile app supports offline feedback collection, making it possible to gather patient responses in areas with limited or no internet connectivity — such as patient rooms or remote wards. Data is securely synced once the device reconnects to the internet.

When a patient submits negative feedback, Efeedor automatically triggers alerts and notifications to the appropriate hospital stakeholders. This enables real-time action and prompt resolution of concerns, ensuring the negative feedback loop is effectively closed and the root causes are addressed.

Patient feedback management is a critical element in healthcare quality standards defined by accreditors like NABH and JCI. Efeedor’s feedback workflow is carefully designed in consultation with accreditation experts and aligns with these standards. Hospitals can effortlessly generate reports, track performance indicators, and present actionable data to impress accreditation assessors — all at the click of a button.

Efeedor’s Patient Concierge Platform enables hospitals to allow inpatients to digitally raise concerns and service requests during their stay. These concerns are routed instantly to the relevant teams, ensuring timely attention and support. This not only enhances patient satisfaction but also helps hospitals deliver a 5-star experience throughout the patient journey.

Patients can raise their concerns or requests through:

1. QR codes placed in patient rooms or common areas
2. Digital links shared by the hospital during admission

These user-friendly options ensure patients can easily communicate their needs at any time during their hospital stay.

Yes. Efeedor’s Concierge System includes a robust set of predefined categories, keywords, and concern parameters — developed from millions of patient interactions across hundreds of hospitals. However, every element can be fully customized to align with the specific operational workflows, terminology, and service expectations of your hospital.

Modern accreditation bodies assess not just how hospitals manage patient feedback, but also how well they address patient needs during their stay. Efeedor’s Concierge Platform is built with a structured workflow that ensures every concern or request is tracked, resolved promptly, and documented — enhancing transparency, accountability, and overall patient experience. By implementing this system, hospitals demonstrate their commitment to patient-centered care in line with accreditation standards such as NABH and JCI.