EFEEDOR PATIENT CONCIERGE SYSTEM

Transform patient concerns into satisfaction

Let patients raise complaints and requests from their rooms, with automated alerts to stakeholders, ensuring a swift response and a 5-star experience.

  • Provide your patients with a sense of exclusivity and care.
  • Easy implementation of healthcare managerial mechanisms.
  • Minimize unnecessary time wastage for clinical staff.
  • Enhance patient loyalty and retention.
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Hospital Brands

Why Choose Efeedor Patient Concierge System?

User-friendly forms

User-friendly, multilingual interface that allow patients to submit complaints and requests through multiple channels.

Ticketing & Escalation

Automate alerts to relevant departments for complaints/requests and set escalations for timely resolution.

Informative Dashboard

Leverage informative dashboards to gain insights into patient complaints and requests, driving targeted improvements.

Simplified Compliance

Simplify and adhere to the patient experience compliance protocols set by accreditors like NABH and JCI.

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Elevate your healthcare experience and gain a competitive edge by being among the first to leverage our groundbreaking solutions.

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Patient Concierge Management Workflow Overview

Efeedor Patient Concierge Management: A Brief Workflow Overview

  • Capture complaints and requests from patients or staff using QR codes, web links, or mobile apps for quick and easy reporting.
  • Assign complaints automatically to the appropriate department or staff based on the nature of the issue.
  • Analyse each complaint by having staff review and validate concerns through direct contact with patients or other stakeholders.
  • Resolve issues effectively by identifying root causes and taking appropriate corrective actions to close the complaints.
  • Notify patients once their issue has been resolved, ensuring transparency and clear communication.

Frequently Asked Questions

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Efeedor’s Patient Concierge Platform enables hospitals to allow inpatients to digitally raise concerns and service requests during their stay. These concerns are routed instantly to the relevant teams, ensuring timely attention and support. This not only enhances patient satisfaction but also helps hospitals deliver a 5-star experience throughout the patient journey.

Patients can raise their concerns or requests through:

  1. QR codes placed in patient rooms or common areas
  2. Digital links shared by the hospital during admission

These user-friendly options ensure patients can easily communicate their needs at any time during their hospital stay.

Yes. Efeedor’s Concierge System includes a robust set of predefined categories, keywords, and concern parameters — developed from millions of patient interactions across hundreds of hospitals. However, every element can be fully customized to align with the specific operational workflows, terminology, and service expectations of your hospital.

Modern accreditation bodies assess not just how hospitals manage patient feedback, but also how well they address patient needs during their stay. Efeedor’s Concierge Platform is built with a structured workflow that ensures every concern or request is tracked, resolved promptly, and documented — enhancing transparency, accountability, and overall patient experience. By implementing this system, hospitals demonstrate their commitment to patient-centered care in line with accreditation standards such as NABH and JCI.

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